Caring for those who care!
Family run business Notaro Care Homes has been using Filofile’s document management, storage and retrieval services for several years. Over the past 30 years, Notaro Care Homes has built a reputation for delivering the highest standards of dementia and nursing care in its care homes across Somerset and the South West.
The business is servicing a growing need as people continue to live longer and as a result of that longevity, Notaro finds itself catering for those with additional needs requiring respite or palliative care, and also special nursing as a result of dementia.
Looking after and caring for so many individuals generates a huge number of records. There are specified records about the care home and residents that must be retained for a fixed period from the date of the last entry in the particular record.
For each individual there is an assessment and also a care plan. Photographs of the individual and records of their name, address, date of birth and marital status need to be stored together with details of the next of kin, GP, social services where appropriate – the list is endless.
When Filofile began helping Notaro, it started off by reviewing the company’s old archives before instigating a records management procedure that the team were confident would cover all the company’s particular requirements.
Filofile’s streamlined ordering service together with prompt deliveries and collection of records has provided a very convenient service to Notaro staff with the added benefit of knowing the records are kept in a secure environment offering complete traceability.
With the huge number of documents that need to be stored and managed for every care home under the Notaro brand, it made sense to use a company like Filofile which can store many of the documents “off-site” and uses a comprehensive barcode indexing technology to track files which can be integrated seamlessly into Notaro’s records management processes. When files are needed, Filofile provides a next day delivery service as standard and also a fast emergency request service for those crucial moments.
What the client had to say…
First and foremost, we are carers but we are also innovators. We invest in the latest innovations, technology and staff training to ensure we support our residents and their families by making the most of the latest design innovations and technologies.
Choosing to use a service provider like Filofile is evidence of this commitment to innovation and care.
Nunzio Notaro, Managing Director