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Thinking inside the box

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Keeping the Customer Satisfied

In the words of Simon & Garfunkel, it is important to keep the customers satisfied. This is something we are very firm believers in and every year we issue a survey to our customers to make sure they have the opportunity to tell us if there is anything that needs changing, adapting or enhancing.

This year has been a year like no other and those of us who were able to keep running a business throughout lockdown have been particularly keen to keep customers satisfied with a personalised service covering everything that’s needed. For example at Filofile we introduced an additional service which meant we could help those working from home, helping to keep businesses running smoothly by delivering documents to the homes of staff who needed them.

Filofile meticulously registers all of a customer’s collected boxed documents into its comprehensive secure file storage system using a barcode indexing technology. Our highly efficient, automated system, accessed from our website, makes it easy for customers to retrieve documents as well as ordering their collection and return.

Over the past year, any customers who wanted to speak to us directly were immediately able to pick up the phone to someone they knew, speaking to someone familiar with their business, who understands the complexities of safe secure document management. When they speak to a member of staff at Filofile, they speak to someone who takes a keen personal interest in getting the exact records they want, when they want them. This is one of the advantages of being a local business that knows all of its customers and understands their requirements.

For all of the above reasons we are able to confirm that one hundred per cent of our customers would recommend Filofile. We also scored very highly when it came to customer support, delivery and reliability, service and meeting a customer’s expectations.

As business begins to return to normality we intend to continue to deliver the high level  of service we delivered during lockdown, and making sure our customers will never have reason to complain, like The Rolling Stones, that they “can’t get no ..satisfaction.”

To see if we can help you with your business, why not get in touch today?

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