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Thinking inside the box

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Letting others blow our trumpet!

Never ones to blow our own trumpet, we thought you may like to hear what others have to say about the service we offer!

A new customer, Annette Goody from law firm McCloy Legal, who recently switched to Filofile explained why.  ‘We have moved to Filofile for two reasons; we were fed up with never getting the files we asked for from our old supplier and when Simon Barber introduced himself to our company we were very pleased with his professional manner.

‘What he has promised he has delivered and very efficiently and professionally. When our files arrived at his store he allowed us to visit and collate all of our files with his help. Being able to see his storage facility gave us peace of mind for the safety of our files and how the files were kept and accessed. Since then his company delivers on time or before efficiently and the costs are much more competitive than our previous supplier. We would have no hesitation of recommending Filofile. The transition was smooth and the file request system on the website is very user friendly.’

The legal sector is just one of several different industries which benefits from our attention to detail and care for our customers.

Care home provider Nunzio Notaro says, ‘First and foremost, we are carers but we are also innovators. We invest in the latest innovations, technology and staff training to ensure we support our residents and their families by making the most of the latest design innovations and technologies.

Choosing to use a service provider like Filofile is evidence of this commitment to innovation and care.’

Chartered surveyor Nick Oliver, a senior partner at Cooper & Tanner, is a long standing client of Filofile and recognises the important service the business offers for the agricultural division of the firm. He comments, ‘We have been a customer of Filofile for over 10 years and use it for storing our older files that require archiving. We’ve always found it to be a really effective, fast and efficient operation with a great retrieval service that can locate and bring a file to your office in less than two hours if urgently required.’

The NHS is a long standing client of Filofile and the word has obviously spread across the county with GP surgeries run by Symphony Care some of the latest clients to use the service.

Kathy Eke, Practice Manager for Oaklands Surgery, said ‘The benefit to the surgery is the safe and secure storage of our patient records and also it frees up space within the practice as we were struggling to accommodate the growing number of records.

‘We have found Simon and colleagues to be very professional and helpful as we have never used an off-site storage before. The website to organise collections and retrievals is very simple to use and the service has always been efficient. Simon was happy to work with us as typically with the hospital notes they are retrieved and then returned to storage, but for us a lot of the records we pull back are then sent off as the patients has changed surgeries. We are learning together to make it work affectively for us and Filofile.’

If you would like to chat about how Filofile could help your organisation, please send us a message and we will be in touch shortly.

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